Solutions
More clarity for complex disputes.
Assess the documents, key claims and potential risks of different dispute types more systematically.
RiskWhy does the file need attention?
MissingWhich documents or information need completing?
First stepWhat should be done first?
Different teams, a shared perspective.
Help your finance, HR, operations and legal teams assess disputes in a more organised and systematic way.
Finance
Tell early on whether an unpaid receivable is a simple delay or a genuine dispute.
Human Resources
Spot gaps in payroll, leave and termination records in dismissal cases before they turn into a lawsuit.
Operations
Bring scattered correspondence about customer complaints and premises together in a single file.
Insurance
Notice inconsistencies between policy, claim notification and loss assessment documents in claim files.
Management
See which file should be prioritised, along with the reasons why.
Legal teams and advisers
Receive the file as an organised whole instead of scattered email threads.
Typical documents and warning signs.
Choose a dispute type. You can start the pilot programme with the one or two types you deal with most often.
Employment disputes
Are the documents in the employment dispute complete and consistent?
Typical documents
- Employment contract and annexes
- Payslips and payment records
- Leave and overtime records
- Notice of termination and correspondence
Warning signs
- No document supporting the reason for termination
- Discrepancy between payslips and payment records
- Remaining leave entitlement is not documented
These lists are examples; each file is assessed on the basis of its own documents.
Commercial receivable disputes
Is this just a late payment, or a genuine dispute?
Typical documents
- Contract and order records
- Invoices and account statement
- Delivery and acceptance documents
- Correspondence with the customer
Warning signs
- No proof of delivery
- The scope of the service is disputed
- No up-to-date balance confirmation
These lists are examples; each file is assessed on the basis of its own documents.
Insurance disputes
Do the documents in the claim file support the claim?
Typical documents
- Policy and special conditions
- Claim notification
- Loss assessment report
- Payment records and correspondence
Warning signs
- The incident date in the claim notification does not match the date in the other documents.
- The assessed amount differs from the amount claimed
- The scope of cover is unclear
These lists are examples; each file is assessed on the basis of its own documents.
Lease disputes
Which records is the lease dispute based on?
Typical documents
- Lease agreement
- Rent and deposit payment records
- Rent increase and eviction notices
- Maintenance and repair correspondence
Warning signs
- The rent increase was not notified in writing
- There are gaps in the payment records
- It is disputed who is responsible for maintenance
These lists are examples; each file is assessed on the basis of its own documents.
Consumer disputes
What steps should be taken before a consumer complaint escalates?
Typical documents
- Sales and warranty documents
- Repair and return records
- Correspondence with the customer
- Quality control records
Warning signs
- The response deadline has passed
- The repair record contradicts the customer’s account
- The scope of the warranty is unclear
These lists are examples; each file is assessed on the basis of its own documents.
Partnership disputes
Which decisions is the dispute between the partners based on?
Typical documents
- Articles of association and shareholders’ agreement
- Board and general meeting resolutions
- Profit distribution and payment records
- Documents of authority
Warning signs
- Decision-making authority is unclear
- Payment records do not match the resolutions passed
- Profit distribution is not documented
These lists are examples; each file is assessed on the basis of its own documents.
Start with the dispute type you deal with most often.
In the pilot programme, you choose one or two dispute types, and we evaluate the results together with three to five sample files within four weeks.